WORLDWIDE SHIPPING AVAILABLE !
SHIPPING & RETURNS
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Effective Date: 5th January, 2026.
At WhiteLeaf Naturals, we aim to ensure your orders are processed and delivered efficiently while maintaining the highest standards of product quality and safety. Please review our Shipping & Returns Policy below before making a purchase.
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SHIPPING POLICY
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Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
Orders are only processed after full payment has been confirmed.
DELIVERY TIME
Delivery timelines vary based on your location and selected delivery option.
Estimated delivery times are provided at checkout and may be affected by factors beyond our control, including weather conditions, logistics delays, or public holidays.
SHIPPING COVERAGE
We currently ship within Nigeria.
Expansion to international shipping will be communicated on our website when available.
DELIVERY RESPONSIBILITY
Customers are responsible for providing accurate delivery details.
WhiteLeaf Naturals will not be held liable for delayed or failed deliveries due to incorrect addresses or unavailability of the recipient.
Return & Refund Policy
Due to the nature of our food, herbal tea, and wellness products, we prioritize hygiene, safety, and quality.
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RETURNS
Opened, used, or tampered products are not eligible for return or exchange.
Returns are only considered for products that are damaged, defective, or incorrectly supplied.
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CONDITIONS FOR RETURNS OR REPLACEMENT
To be eligible for a return or replacement:
The issue must be reported within 48 hours of delivery.
Clear photographic evidence of the issue must be provided.
Products must be unused, unopened, and in their original packaging.
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REFUNDS
Approved refunds will be processed using the original payment method.
Refund processing time may take 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the error was on our part.
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ORDER CANCELLATIONS
Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation is no longer possible.
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DAMAGED OR MISSING ITEMS
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photographs and order details. We will assess the issue and provide a suitable resolution, which may include a replacement or refund.
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CONTACT INFORMATION
For questions or concerns regarding shipping, returns, or refunds, please contact:
WhiteLeaf Naturals Foods Ltd.
3BD, Bethel Estate, Opposite Proda, Emene Industrial Area,
Enugu, Enugu State, Nigeria
Website: www.whiteleafnaturals.com
Email: hello@whiteleafnaturals.com
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By placing an order with WhiteLeaf Naturals, you acknowledge that you have read, understood, and agreed to this Shipping & Returns Policy.
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