Question 1

ARE YOUR PRODUCTS GLUTEN FREE, VEGAN, NUT FREE & DAIRY FREE

Accepted Answer

We ensure that the products manufactured in our processing facility are gluten free, vegan, nut free & dairy free.

Question 2

STORAGE CONDITIONS

Accepted Answer

Please refer to each product page on our website for the storage conditions or check the back label.

Question 3

NSTRUCTIONS/HOW TO USE

Accepted Answer

We recommend following the “how to use” instructions on the product label. However, if you would like a stronger flavour for tea or purely for the added health benefits - increase your desired amount to 2 tea bags a day.

Question 4

WHEN DO I RECEIVE MY ORDER?

Accepted Answer

Your order will be delivered to you within the delivery timeline you choose.

Question 5

WHAT IF I WROTE THE WRONG SHIPPING ADDRESS?

Accepted Answer

If you have accidentally entered the wrong shipping address or need to change your details, you can login into your account if you have created one and edit your information. Otherwise, if you did not create an account with us please contact us as soon as possible via what’s app +2347057052626 with your full name, order number and details that you would like to amend. Please note that if your parcel has already been dispatched from our shipping facility the courier service might not be able to change the shipping address, therefore your parcel will be returned back to us. Once we receive your package, we will arrange for it be sent out to you again with an additional shipping fee.

Question 6

WHERE ARE YOUR PRODUCTS SOURCED FROM?

Accepted Answer

Whiteleaf naturals source its raw materials from locations all over Africa. For any particular ingredient, it is often sourced from different suppliers from time to time depending on price, availability and seasonal variation. This means we do not have a fixed source of origin for any one ingredient. Our processing facility takes every step to ensure the consistently high quality of raw materials by adhering to HACCP & 1SO 9001 standards. HACCP is an international food safety program which consists of systems and procedures to ensure that any potential risks that may affect the food are minimized or eliminated.

Question 7

IS IT SAFE TO TAKE YOUR PRODUCTS DURING PREGNANCY/ BREASTFEEDING?

Accepted Answer

Whilst our products are 100% natural and contain no harmful ingredients, we recommend consulting with your Doctor prior to using Whiteleaf Naturals regarding any product you are unsure about.

Question 8

CAN I RETURN OR EXCHANGE A PRODUCT?

Accepted Answer

Due to the nature of consumable products, we do not accept returns or exchanges of a product once opened. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery.

Question 9

WHAT IS WHITELEAF NATURALS?

Accepted Answer

WhiteLeaf Naturals is a wellness and food brand committed to producing 100% natural, plant-based wellness products. We work closely with local farmers and women-led communities to create products that support health, sustainability, and economic empowerment.

Question 10

ARE YOUR PRODUCTS 100% NATURAL?

Accepted Answer

Yes. All WhiteLeaf Naturals products are made from pure, natural ingredients with no artificial flavours, preservatives, or additives.

Question 11

WHERE ARE YOUR PRODUCTS MADE?

Accepted Answer

Our products are processed and packaged in Nigeria under strict hygiene and quality-control standards.

Question 12

DO YOU OFFER WHOLESALE OR BULK PURCHASE OPTIONS?

Accepted Answer

Yes. We offer wholesale and bulk pricing for retailers, distributors, and corporate buyers.
Please contact us directly for pricing and minimum order quantities.

Question 13

DO YOU OFFER CONTRACT MANUFACTURING OR PRIVATE LABELLING?

Accepted Answer

Yes. WhiteLeaf Naturals offers contract manufacturing services for startups and established brands seeking to launch food or wellness products without incurring significant equipment investments.

FAQ

Frequently asked questions